Each one of our fine art prints takes approx. 3 weeks to be hand-crafted by our independent printmaking partners. This includes printing, mounting, framing and packaging securely. Once shipped, you will receive confirmation from us.

All our framed and unframed prints will be delivered by our courier partner APC Overnight approx. 24 hours after being shipped. Once collected, you will recieve an email from APC Overnight with tracking details and delivery options. You will have the opportunity to reschedule the delivery if required.

All artwork orders will need to be signed for.

Any merchandise orders will be delivered seperately via Royal Mail. These seperate deliveries will not require a signature.

We offer free shipping to all mainland UK addresses for both our framed and unframed prints. Please contact us for costs to non-mainland UK orders, and for international shipping costs on info@thelostworks.co

No, we do not include an invoice or payment information on the package, ensuring your fine art print can be delivered directly as a gift. We also offer gift cards if you can’t decide which print to choose for that incredible present!

We suggest that customers inspect their artwork as soon as possible after they receive it. In the unlikely event that one of your products arrives damaged, we kindly ask you to provide detailed photos clearly showing the damage, as soon as it arrives. Please include images of the packaging too, even if there are no signs of damage. Photos must be submitted to info@thelostworks.co no later than 72 hours after the indicated delivery date provided by the shipping provider. Our customer service team will assess the extent of the damage and determine the best course of action to take.

We do not currently offer any expedited shipping options due to working with small, independent suppliers to fulfill each order.

If your order has been marked as delivered but you have not received it, please let us know as soon as possible by emailing info@thelostworks.co and we will help to locate it.

Yes! We offer unframed prints with a 5cm paper border so you can customise your final piece to suit your style. Simply select the “no frame” option when adding your artwork to your basket.

Yes, we offer a bespoke customisation service. Please see all details here, where you can also submit a form with your request.

All of our frames are made from wood and hand assembled for each piece.

Shadow box frames are supplied as standard across our sizes as they offer greater depth between the artwork and the acrylic with a more pronounced shadow. This gives the artwork a subtle yet stunning visual effect and a gallery-style finish.

Each frame is finished with a thick sheet of artist-grade acrylic, which has a UV coating that absorbs 99% of UV radiation to protect your artwork, and is also shatter-proof. Although more expensive than glass, it is much lighter making your piece easier to hang and is less likely to be damaged in transit.

If you would prefer art glass, please use our bespoke request service here.

Framed prints will arrive ready-to-hang, with either a picture-cord or hardware on the back, depending on the size.

You will be able to hang your artwork using basic picture-hanging hardware from your local DIY store. We recommend screws that are suitable for your wall type, and for our larger sizes, we recommend using an anchor. You can view our artwork hanging guide here.

On occasion, we may offer limited signed and numbered editions. To ensure you stay updated and don’t miss out on these opportunities, please subscribe to our newsletter.

The prints are not signed by the photographer. However, to establish that the fine art print is authentic and has been produced by the gallery in collaboration with the photographer, every print border will be subtly embossed with The Lost Works logo. This does not apply for full bleed framed prints. Every purchase will be supplied with a certificate of authenticity from the gallery, which is electronically signed by the photographer.

Every print is made by hand-made to order, which means each one is a genuinely unique piece of art.

Because of this, we're unable to accept returns or exchanges, but please do get in touch before ordering if you have any questions and we'll do everything we can to help you choose with confidence.

If you'd like to make any changes to your order, just contact us within 24 hours of placing it.

As all pieces are custom-made just for you, we are unable to accept a return or exchange. You're welcome to contact us before placing your order for advice on style or sizing to ensure you feel confident with your purchase. Please email us at info@thelostworks.co

Yes! We love to partner with interior designers, hospitality groups and hotels. Please get in touch if you would like to work together.

Not only do we offer discounts on large orders and a bespoke framing service, we also help source alternative images from our roster photographers to help suit your space.

If you’re interested in our trade programme, please get in touch on trade@thelostworks.co