Shipping & Returns

Every print is made to order, with time taken to produce and finish your chosen piece. Please allow approximately three to four weeks for printing, framing and delivery.

UK Delivery

We offer complimentary delivery on framed and unframed prints to mainland UK. Additional charges may apply to addresses outside mainland UK, trade orders or deliveries that need to be resent after being returned to us.

Please check your delivery address carefully when placing your order. If you notice an error, contact us as soon as possible so we can help.

International Orders

If you are ordering from Europe or elsewhere outside the UK, please contact us before placing your order to discuss delivery options.

Where possible, we can arrange international delivery of unframed prints, packed in mailing tubes with protective paper. Framed artwork may be shipped internationally by special arrangement.

Additional shipping charges, taxes, customs duties or handling fees may apply. Import charges are payable by the recipient and may need to be settled before delivery.

Production & Delivery Times

We aim to prepare and dispatch orders within three weeks, with delivery usually completed within three to four weeks of ordering. These timings are estimates and may vary depending on production schedules, courier services and, for international orders, customs clearance.

If you need your artwork for a particular date, please get in touch before ordering so we can advise.

Changes to Your Order

If you would like to change your order, please contact us within 24 hours of placing it. As every piece is produced to order, changes may become more difficult once production has begun. This request does not affect any statutory cancellation rights.

Returns & Support

We want you to choose your photograph with confidence. If you have questions about sizing, framing or finishes, please contact us before placing your order and we’ll be happy to help.

For cancellation or return enquiries, or if your artwork arrives damaged, faulty or different from what you ordered, please email info@thelostworks.co with your order details so we can assist. Your statutory rights are unaffected.

For further delivery information, please visit our FAQs and Terms & Conditions.